Information Finder
A guided digital tool that helps users quickly identify and access the right information and support
Overview
Our Information Finder Module provides a guided, intuitive way for users to navigate complex information and identify the support that’s right for them. By asking a series of structured questions or presenting clear categories and sub-categories, the tool progressively narrows down options based on individual needs.
Users are then presented with a tailored results page featuring relevant links, resources, directory listings or external services, all aligned to their responses. Results can be emailed for future reference, and the tool can also be completed on someone’s behalf—making it ideal for local authority front door teams supporting residents over the phone or in person.
Designed for flexibility, the Information Finder can link to information pages, filtered directory results, documents or videos, creating a rich and connected experience. Built-in reporting provides insight into usage patterns and popular topics, helping organisations refine content, shape navigation and better understand community demand.
Features
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Guided pathway
Uses categories and questions to progressively narrow down user need
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Tailored results page
Generates personalised results including links, directory listings, documents, videos or external resources
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Email results functionality
Allows users to send their tailored results to themselves for later reference
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Multiple uses
Can be completed by individuals or on behalf of someone else - ideal for front door teams supporting residents
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Flexible content linking
Connects to information pages, filtered directory results, pre-set searches or external websites
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Built-in usage reporting
Tracks usage data and popular topics to inform content planning and service development
Benefits
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Supports users who aren't sure what they need
Helps users describe their situation and be guided to relevant information
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Improves access to the right support
Delivers personalised results based on individual responses
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Reduces frontline pressure
Enables residents to self-serve or supports staff in guiding conversations efficiently
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Provides insight into demand
Reporting highlights common areas of need to shape service priorities
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Enhances navigation and site structure
Data-driven insights help refine content and improve user journeys
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Creates a more personalised experience
Moves beyond static information pages to deliver dynamic, user-focused guidance
